YOUR QUESTIONS ANSWERED

If you have any other queries that are not answered below, or in the specific pages across the website, you can send your query to spirit.marketing@clarionevents.com.

Please note the below FAQs are subject to change.

GENERAL QUESTIONS

Q: When is the Fair?
A: The 2021 event runs for seven days from Monday 1 to Sunday 7 November 2021.

Q: What are the Fair opening times?

A: Monday - Saturday:  10am - 6pm
    Thursday:  10am - 9pm **LATE NIGHT**
    Sunday:  10am - 5pm

Q: What are the dates of next year's event?
A: The dates for Spirit of Christmas Fair 2022 will be released later in the year.

Q: Can children come to the Fair? 
A: Yes. Children under 12 can enter the Fair for free. A ticket must be purchased for children 12 and over. Anyone under the age of 16 must be accompanied by an adult. 

Q: Can I bring my dog?
A: There is a strict no dog policy at Olympia with the exception of police and assistance dogs.

TICKETS & BOOKING QUERIES

Q: How much are tickets?
A: Please see the range of ticket options available below. To save time and money we would recommend booking your tickets in advance. Please note, all offers are based on the on-the-door prices.

  • Advance Adult Unlimited Pass: £29.00 and Child (13-16 years) Unlimited Pass: £20.00
  • Advance Adult Premium Pass: £25.50 and Child (13-16 years) Premium Pass: £18.00
  • Advance Adult Weekend Pass: £25.50 and Child (13-16 years) Weekend Pass: £18.00
  • Advance Adult Day Pass: £21.00 and Child (13-16 years) Day Pass: £14.00
  • Advance Saturday or Sunday Adult Day Pass: £23.00 and Child (13-16 years) Day Pass: £16.00
  • On The Door Adult Unlimited Pass: £33.00 and Child (13-16 years) Unlimited Pass: £24.00
  • On The Door Adult Premium Pass: £29.50 and Child (13-16 years) Premium Pass: £22.00
  • On The Door Adult Weekend Pass: £29.50 and Child (13-16 years) Weekend Pass: £22.00
  • On The Door Adult Day Pass: £25.00 and Child (13-16 years) Day Pass: £18.00
  • On The Door Saturday or Sunday Adult Day Pass: £27.00 and Child (13-16 years) Day Pass: £20.00

Q: When will I receive my ticket?
A: All tickets this year will be E-Tickets, sent out in Early October. Your E-Ticket will have a unique QR code, which you need to print and bring along to gain entry to the Fair.

Q: Can I buy tickets on the door at the Fair?
A: Yes, tickets are available to be purchased on the door, however, to save you time and money, buying in advance is more convenient and offers better prices. 

Q: Can I buy tickets over the phone? 
A: It is no longer possible to purchase tickets over the phone. Please book your ticket online. 

Q. I bought a ticket for the 2020 event, will this be carried over?
A: If you purchased tickets for Spirit of Christmas Fair or House & Garden Festival last year (2020), your tickets will be automatically transferred to this year's Fair unless you have requested a refund. SeeTickets will be in contact with all ticket bookers at the end of September via email to make the transfer. This will include a form to select your preferred date to attend the Fair. 

Q. I'm having issues with my booking. Who should I contact?
A: For any questions regarding your ticket purchase, either during booking or afterwards please contact SeeTickets, our ticketing agent. They can be contacted using their Customer Service Portal.

This has a 48-hour response time on all contact through the form, and a same day response if the event is in 3 days or less.

Q: Can I book a ticket for my carer?
A: Yes, if you have a disability that restricts your ability to attend the Fair on your own, to the extent where a helper is needed, then a carer is admitted free of charge. Full details on arranging their ticket can be found on the Ticket page.

ACCESSIBILITY

Q: Can I book a ticket for my carer?
A: Yes, if you have a disability that restricts your ability to attend the Fair on your own, to the extent where a helper is needed, then a carer is admitted free of charge. Full details on arranging their ticket can be found on the Ticket page.

Q: Where are the wheelchair accessible toilets located?
A: Male and female wheelchair accessible toilets are provided throughout the venue. Please ask a member of the security staff if you are unable to locate these.

Q: How can I get assistance during by visit?
A: If you have any queries or need assistance during your visit, please contact any member of the Olympia staff who will be happy to help.

Q: What parking facilities are available for Blue Badge holders?
A: There are a limited number of disabled parking bays available in the venue car park for blue badge holders. These are allocated upon a first come first serve basis, however it is best to pre-book a space online in advance. Book through Olympia here.

Q: Can I rent a wheelchair for use at the Fair?
A: A limited number of wheelchairs are available to hire on receipt of a refundable security deposit. We recommend that wheelchairs are booked in advance by calling 020 7385 1200. Your wheelchair can then be made ready for you on arrival at the venue.

Further information on accessibility at the venue can be found on the Olympia website.

TRAVEL & THE VENUE

Q: What is the best way to get to Olympia?
A: There are several options available to get to Olympia. Full travel details can be found on the Plan Your Visit page.

Q: How much is parking?
A: Parking at the venue is operated and managed by Olympia (not the Fair). Visit the Olympia website for more information and to pre-booking your space. Please note booking cannot be made more than four months in advance.

Q: Will a cloakroom be accessible?
A: cloakroom facility will be available There is a small charge for this service. Please note that in light of COVID safety measures this service may be reduced or restricted at the Fair this year. We will update this when we have further information.

Q: Where can I eat?
A: There are food outlets all around the halls, offering everything from sandwiches to full 3-course meals. Further details can be found on the Plan Your Visit page.

Q: Are there hotels near Olympia?
A: Yes. There are a selection of hotels around the venue and many more across West London. Full details can be found on the Plan Your Visit page.

SAFETY & SECURITY

Q: What measures are being put in place to run the Fair in line with government guidelines against COVID?
A: Safety remains paramount to all our visitors, staff and exhibitors. 

Q: Is proof of COVID status required to gain entry?

For the health and safety of all entrants, Proof of COVID status is required to gain access to Spirit of Christmas Fair. This can be one of the below:

  • Two vaccines (first and second dose), with the second dose at least 14 days prior to the Fair - this can be shown on your NHS app with your Covid Pass, or your vaccination card or by a letter from your doctor
  • Negative lateral flow test taken within 48 hours prior to attending the event - this can be displayed via NHS App, SMS text, or email
  • Proof of antibodies - this can be shown by producing confirmation of a positive PCR from the last 180 days