BOOKING TICKETS FOR 2021

2020 TICKET TRANSFER

If you purchased tickets for Spirit of Christmas Fair or House & Garden Festival last year (2020), your tickets will be automatically transferred to this year's Fair unless you have requested a refund.

SeeTickets will be in contact with all ticket bookers once the Box Office is open to make the transfer.

MISPLACED YOUR TICKET CONFIRMATION?

If you have not received, or have misplaced your ticket confirmation, or receipt, you can access it via the SeeTickets Customer Service Portal. You can also use the Portal to contact us with any ticket queries.

CUSTOMER SERVICE PORTAL

HOUSE & GARDEN SUBSCRIBER TICKETS

Are you a House & Garden Magazine subscriber looking to redeem your complimentary tickets?
Simply follow these steps below when tickets are released...

1) Select the day you wish to attend (please note the complimentary code will only work on standard entry tickets, upgrades are available)
2) Enter the booking code supplied by House & Garden (if you have misplace this simply use code HGSUB)
3) You will then be prompted for another code which is your subscriber number (this will start with 0), enter and select go
4) Then follow the steps with entering your details and complete the booking process

SAFE SHOPPING

In order to deliver the event inline with Government guidance we have introduced a number of measures to manage the flow of visitors. 

When booking your ticket/s you will need to select an entrance time. This half hour slot is when you need to present yourself at the appropriate entrance to be scanned into the venue. You then have the rest of the day to enjoy the Fair.

We are also currently reviewing the Government's Step 4 guidance in relation to events and will be releasing more details soon.  Safety remains paramount to all our visitors, staff and exhibitors. Please keep an eye on the website for updates.

NHS TEST AND TRACE

For the health and safety of all attendees, your personal details including name and contact telephone number may be shared with NHS Test and Trace, if required, as part of the UK Government's ongoing COVID response.

This information will only be used by them where necessary to help stop the spread of COVID-19.

If you have any concerns or do not wish to have your personal details shared, please contact  privacy@clarionevents.com.

DISABLED VISITOR INFORMATION

If you have a disability that restricts your ability to attend the Fair on your own, to the extent where a helper is needed, then a carer can be admitted free of charge to assist you.

As with all tickets, we recommend booking your carer ticket in advance. To do so select the carer ticket option at the same time you order your own ticket online. We may require proof of disability on arrival at the show.

If you opt for on-the-door tickets you will need to bring proof of disability with you to the Fair and visit the Box Office when you arrive at Olympia to arrange your carer ticket. 

For more information on accessibility, wheelchair hire or blue badge parking visit our frequently asked questions page here.